Customer Care

Frequently Asked Questions

  • How do I order?
    Phone
    800-818-7243
    805-499-9774     		Fax
    800-583-2665
    805-499-0871     		Internet
    www.sagepub.com
    www.pineforge.com

  • Payment Methods?
    Pay Online Visa, Mastercard, Discover or Amex
    Checks payable to Sage Publications via mail only to the address below.
    Purchase Orders: The actual purchase order must be submitted via fax or mail to:
    Mail: Sage Publications
    2455 Teller Road
    Thousand Oaks, CA 91320
    Fax: 805-499-0871 or 800-583-2665

  • Need to change your order?
    Contact Customer Care at 800-818-7243 or 805-499-9774

  • What do you charge for shipping?
    Shipping Method First Item Each Add'l Item Area Served
    Ground Parcel Free US Shipping FREE Shipping & Handling FREE Shipping & Handling USA and Puerto Rico
    2 Business Days $9.00 $4.00 USA and Puerto Rico
    1 Business Day $20.00 $5.00 USA and Puerto Rico
    International Air $6.00 $3.00 Canada and all areas outside of North America
    Canadian Ground Parcel $10.00 $2.00 Canada Only

  • Can I track my order?
    Contact Customer Care at 800-818-7243 or 805-499-9774

  • Problem with an order?
    Contact Customer Care at 800-818-7243 or 805-499-9774
    Submit an online claim

  • Can I return my order?
    Contact the Claims Department at 800-818-7243 x7278
    General Returns Policy
    Individuals have sixty (60) days from the date of purchase to return items in saleable condition. Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post.
    Exam Copies
    Must be returned in saleable condition. Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post.
    Journals
    Nonreturnable
    Software, CD and Video
    Returnable only if unopened

    Return Policy for College Stores, Retail Bookstore and Wholesalers
    Authorization: No prior authorization is required.
    Requirements: All returns must be in their original and/or unopened sealed condition. Returns will be accepted for the life of the edition and up to 180 days after declared out of print. The original invoice number on which the products were purchased and the reason for the return must accompany all returns.
    Claims: Products received damaged must be reported to SAGE Publications within 30 days of delivery.
    Nonreturnable Products: Video-audio tapes, opened (broken seal) multimedia, including software in the form of diskettes, CD-ROMs, or purchases made on a nonreturnable basis are nonreturnable. Items returned damaged will not be issued credit. Customers will be notified of damaged returns and have the option of requesting that the damaged product be returned to them, at their expense.
    Return Address:
    SAGE Publications, Inc.
    Returns Department
    2455 Teller Road
    Thousand Oaks, CA 91320
    Freight Charges: Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post

  • Where else can I buy Sage books?
    Below is a selected list of booksellers that carry Sage Publications titles. For additional bookseller partners, please contact the Sage Publications Sales Department at 805-499-0721.
    Amazon
    www.amazon.com    		 Emery Pratt Company
    www.emery-pratt.com
    Ambassador Book Service
    www.absbook.com    		 Follett Library Resources
    www.flr.follett.com
    Baker & Taylor
    www.btol.com    		 Footprint Books
    www.footprint.com.au
    Barnes & Noble Booksellers
    www.bn.com    		 Ingram
    www.ingrambookgroup.com
    Blackwell's Book Services
    www.blackwell.com    		 J.A. Majors
    www.majors.com
    Borders
    www.borders.com    		 Midwest Library Service
    www.midwestls.com
    Coutts Library Services
    www.couttsinfo.com    		 YBP Library Services
    www.ybp.com

  • How do I order Complimentary Review or 60-Day Review Texts?
    To request your review copy, complete the online request form, call SAGE Customer Care at (800) 818-7243 or (805) 499-9774.

  • How do I order a single issue of a journal or an article reprint?
    If available, individual articles, as well as back issues, are available for immediate purchase online (See View Full-Text icon on individual journal pages). Print copies of individual issues are also available for purchased by contacting the SAGE Journals Customer Service department via e-mail at journals@sagepub.com or phone 1-800-818-7243.